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How we work...
Configure your call handling instructions
- You have complete control over your phone calls and messages.
We will answer just like you would.
- Callers will think we are a staff in your office, not your answering service.
You will receive a summary of each call.
- We will keep you updated on every call with an email, text, WhatsApp or via our apps.
About Us
How we deliver our service defined who we are
Technology
- We understand the importance of customer interaction.
- We know that each and every call taken, must be precisely directed and answered
- We use technology that allow us to easily build complex service solutions
- Some of our solution partners and platforms include:
- Cisco, Microsoft, Hewlett-Packard, Dell, Amtelco and Sunwire
- This empower us to meet every client requirement in the Customer Relashionip Sector
Security
- Large amount of information go through our systems every seconds.
- So we take security very seriously.
- Our systems is backed by best industry standards and security protocol.
- This is in addition to our highly experienced technical professional who are certified and highly responsive.
- Our Data center is equiped with the latest technology.
- We can expand to meet growing need and performance demand on demand.
Data Storage
- We implement industry standard storage mechanisms to ensure:
- High availability and Data integrity
- All critical data is backed up and stored offsite.
- Our technical staff follows standard operating procedures and strict policies to ensure the
- confidentiality,
- integrity,
- and availability of stored data.
Disaster Recovery
- To ensure continuity in the case of a disaster,
- we maintain a comprehensive disaster recovery plan.
- This plan includes:
- all policies related to backup and restoration of data,
- backup power supplies, redundant systems,d Sunwire
- potential scenarios, and
- the procedures to follow in the event of a disaster.
- This ensure we are 99.99% operational so you can truly be there 24/7 for your customers.
Our Culture
- Our point of differentiation is our people and our culture.
- We far exceed industry standards for employee retention.
- We are committed to being the best in the industry
- by nurturing a positive culture within our organization.
- We measure our success based on the difference that we make –
- to our employees, to our customers, to our vendors, and to our community.
Account Managers
- You will be assigned a dedicated Enterprise Account Manager.
- The manager will quickly identify the patterns &
- flow of your business, offering suggestions for efficiencies.
- By successfully monitoring performance,
- we will offer the solutions to potential problems before they escalate.
